A 70-person software development company faces numerous roadblocks as they prepare to move from a second generation product to a third generation product.
It wasn't on their agenda to experience downtime across their email, knowledge repository and instant messaging tools.
It doesn’t take a highly technical person to understand that technology is only so useful when customers and internal staff can't, well, use it.
Things can go from bad to worse in a hurry when you're facing frequent and long outages witnessed by end-users first.
Six months into his new role as CIO, our client, Jeff, knew he had a major problem on his hands.