Growth Brings Compliance Challenges
Growth Is Through The Roof.
So Why Do Your IT People Have Panic In Their Eyes?
Explosive growth should normally be a cause for celebration. In many ways for our client, it was. But they couldn’t fully rejoice knowing that such growth was creating new headaches for IT on the operational front.
Namely, their support teams were overwhelmed by a host of converging issues:
- Frequent outages in client-facing applications
- Difficulties identifying the root cause of infrastructure and architecture challenges
- Inability to scale based on increased business demands
- Problems responding to customers according to service level agreements
THE SILENT IT SOLUTION
Silent IT designed a three-phased stabilization plan that would help identify the root cause of challenges across various parts of the organization and respond to issues quicker. To ensure the plan was cemented for the long-term, we provided a number of subject matter experts to work closely with our client as the stabilization plan was implemented.
The stabilization plan Silent IT implemented gave our client the confidence to know that compliance and strong service didn’t have to be compromised during their sustained growth. The plan reduced outage frequency by an incredible 92%, providing our client the stability they need to execute the next phase of their long-term product strategy.
It’s also allowed their technical resources to shift focus from fighting fires to developing new products. And their compliance with service level agreements? That’s looking better than ever as compliance has increased to 87%, a significant 52% improvement from where they were prior to beginning the project.